TORI NOBLE, Electronic Frontier Foundation (EFF); Copyright Cases Should Not Threaten Chatbot Users’ Privacy
"Like users of all technologies, ChatGPT users deserve the right to delete their personal data. Nineteen U.S. States, the European Union, and a host of other countries already protect users’ right to delete. For years, OpenAI gave users the option to delete their conversations with ChatGPT, rather than let their personal queries linger on corporate servers. Now, they can’t. A badly misguided court order in a copyright lawsuit requires OpenAI to store all consumer ChatGPT conversations indefinitely—even if a user tries to delete them. This sweeping order far outstrips the needs of the case and sets a dangerous precedent by disregarding millions of users’ privacy rights.
The privacy harms here are significant. ChatGPT’s 300+ million users submit over 1 billion messages to its chatbots per day, often for personal purposes. Virtually any personal use of a chatbot—anything from planning family vacations and daily habits to creating social media posts and fantasy worlds for Dungeons and Dragons games—reveal personal details that, in aggregate, create a comprehensive portrait of a person’s entire life. Other uses risk revealing people’s most sensitive information. For example, tens of millions of Americans use ChatGPT to obtain medical and financial information. Notwithstanding other risks of these uses, people still deserve privacy rights like the right to delete their data. Eliminating protections for user-deleted data risks chilling beneficial uses by individuals who want to protect their privacy."
