AT&T Learns From Mom in Fighting File Sharing, The New York Times, 3/26/09

Via The New York Times: AT&T Learns From Mom in Fighting File Sharing:

"For customers who continue to share files, the e-mail messages became tougher. Eventually, repeat offenders received certified letters. This repeated nagging did get most of the people who continued to share files after the first notice to stop.

“Then you are down to a handful of people who don’t care, who are 24/7 engaged in copyright theft,” he said. “At that point it is up to the copyright owner to determine the next steps.”

AT&T, however, did not and does not plan to take any action on its own against those customers, like canceling their service, even though they ignored repeated warnings.

“We are not under any circumstances going to suspend or terminate any customer’s service as a result of a third-party allegation unless they have a court order,” Mr. Cicconi said. “The copyright owner has legal rights, and we are not going to be the agent to enforce their rights.”"

http://bits.blogs.nytimes.com/2009/03/26/att-learns-from-mom-in-fighting-file-sharing/