Monday, August 20, 2018

Face-PALM: US Patent and Trademark Office database down for 5 days and counting; The Register, August 20, 2018

Richard Speed, The Register; Face-PALM: US Patent and Trademark Office database down for 5 days and counting

"The Patent Application Locating and Monitoring (PALM) database forms the backbone of a distressingly large number of US Patent and Trademark Office (USPTO) systems and, during some maintenance at 04:30 ET on 15 August, "experienced an issue".

More than five days on, PALM is still down. As such, this is more akin to the Titanic experiencing an iceberg "issue" rather than a straightforward turn it off and on again.

Systems impacted include the USPTO's Electronic Filing System (EFS), the Public and Private Patent Application Retrieval (PAIR) systems and the Electronic Patent Assignment (ePAS) among others.

36 hours after the outage began, the USPTO kicked off its contingency systems so users could at least still file patents (in theory), if not access saved submissions. Users were not convinced."

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