[Post-Public Draft 2016-2020 Strategic Plan] Positioning the United States Copyright Office for the Future: Strategic Plan 2016-2020; U.S. Copyright Office, December 2015

[Post-Public Draft 2016-2020 Strategic Plan] Positioning the United States Copyright Office for the Future: Strategic Plan 2016-2020:

[Excerpt]"This Strategic Plan organizes and prioritizes objectives for the next five years. It draws on four years of internal evaluations and public input — that is, two initial years of fact-findings, public inquiries, and special projects, and two additional years of public roundtables, reports, and Congressional hearings. These initiatives, announced in October 2011, coincided with government-mandated budget cuts as well as staff reductions and backlogs. We seized these challenges, however, as an opportunity to examine inefficiencies, dismantle dated practices, and propose new paradigms. Much of this exciting work and our accomplishments to date are described in the back of this Plan. We also introduce here a revised mission statement that better captures our statutory mandate.

Here is my vision for a modern Copyright Office:

Customers should be able to transact with the Office easily, quickly, and from anywhere at any time, using mobile technologies and any number of consumer-friendly platforms and devices to secure rights or access data. They should have at their fingertips an integrated life-cycle of copyright information — not only the date on which a work was created, published or fell into the public domain, but also all of the authors, owners, licensees, derivative uses, rights, and permission information that are both relevant to the marketplace and invaluable to meaningful research. The Office should have businessto-business capabilities that both leverage and support private sector activities, while ensuring and facilitating transparency and fairness.

Although technology improvements are an essential part of the future, true modernization involves much more than making incremental upgrades to hardware or software. It requires re-envisioning almost all of the Copyright Office’s services, including how customers register claims, submit deposits, record documents, share data, and access expert resources, and it requires meeting the diverse needs of individual authors, entrepreneurs, the user community, and the general public.

Maria A. Pallante

United States Register of Copyrights,

Director, U.S. Copyright Office

Copyright Register: IT outage shows why agency must modernize; FedScoop.com, 11/30/15

Whitney Blair Wyckoff, FedScoop.com; Copyright Register: IT outage shows why agency must modernize:

"U.S. Register of Copyrights Maria Pallante still grimaces at the mention of a major IT outage that struck her agency this summer.

What started as routine data center maintenance shuttered critical Library of Congress IT systems — including those at the Copyright Office — for nine days. Pallante said it forced her staff, who were unable to fix the problems directly, to field angry calls from customers unable to register their songs, books or other creative works online.

“This is an illustration of the fact that my IT, and my databases, are in the hands of people who are not statutorily responsible for that information,” she told FedScoop, speaking in a Copyright Office conference room lined with the portraits of past registers. She added, "I just really feel that people who work on Copyright Office IT should be in the Copyright Office, in the mission, working side by side with the other experts."

It’s a point alluded to in the Copyright Office's five-year strategic modernization plan, finalized and released Tuesday. The 65-page document includes overarching goals that span from building a robust and flexible technology enterprise to recruiting a diverse workforce. But woven into the report is the need to tailor the office's technology to the needs of the people it serves.

“I think the main message of this is that the Copyright Office has to be directly involved in technology — for one, we can’t administer the law without having control of tools to allow us to do that,” said Pallante, who spent nearly 10 years as intellectual property counsel and director of the licensing group at the Guggenheim Museums before coming to her current job in 2011."