“We rely on a quilt of rights”: inside Starbucks’ trademark strategy"
"To counter rampant infringement, the company relies on “a quilt of rights”, including trademark, patent, copyright and design rights, and will often initiate claims that include more than one type of intellectual property. However, before initiating claims, a number of factors are considered. “The team is good about checking in with each other, to ensure consistency in our approach across the globe,” Oktay explains. “We have developed a reputation as vigilant enforcers of our brand rights, but we temper our enforcement with soft approaches in most cases. Most infringement can be resolved amicably in our experience, and a soft approach helps.”
The team comprises four lawyers and eight paralegals, all of whom are based in Seattle, with the exception of one lawyer in Shanghai. “Nearly half of our global enforcement – nearly 1,200 matters – occurs in China, so having a lawyer there is necessary.” As to the characteristics of the team, Oktay is proud that the company hires bright people who are dedicated to its mission. “The paralegals, who handle an enormous volume of work, are truly outstanding at what they do. And, a sense of humour is paramount to success in this group!”"
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